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Warranty Information

For all warranty returns you must fill in the warranty return form.
Please Click Here for the warranty return form.

Returns Policy

  1. All goods returned to Australian PC Solutions must be accompanied by a Return Authorisation Number (RA Number). Goods delivered to Australian PC Solutions without an RA Number will not be attended to.
  2. Cost of returning goods to Australian PC Solutions under warranty is the sender's responsiblity.
  3. Goods should be properly packaged for return, as goods damaged in transit will void warranty.
  4. Goods returned for warranty will be repaired or replaced at Australian PC Solutions discretion.
  5. Whilst Australian PC Solutions will endeavour to return warranted goods to sender as quickly as possible, temporary replacement items will not be supplied.
  6. A copy of the original invoice must accompany warranty returns.
  7. All products carry a 12 month warranty period from date of invoice except as otherwise indicated or advertised.
  8. Goods returned with No Fault Found may be charged a minimum service fee of $25.00 plus GST per item.

PLEASE NOTE: Some warranty claims can take up to 8 weeks before they are returned.

Computer Hardware and Software: Computer Systems, Notebooks and Handheld's, Cpu's, Fans and System Cooling components, Hard drives, Floppy drives and other storage devices, Keyboards, Mice, Joysticks, Game pads and other input devices, Inkjet, Laser and Multi-function Printers and consumables,Network Cables, Network Cards, Hubs, Switches, KVM, PC Games, Anti-Virus software and more.
Manufacturers: Amd, Intel, Abit, Asus, AOpen, Foxconn, Soltek, Tyan, Acer, Seagate, Maxtor, Western Digital, Pioneer, Samsung, Sony, LG, Shuttle, Antec, Thermaltake, Silverstone, Zalman, Corsair, TDK, Verbatim, Rimage, Shintaro, Altec Lansing, Creative, Pinnacle, Ahead, Vivendi, Take Two, Microsoft, Symantec, Adobe, Electronic Arts, Ubisoft, Macromedia, McAfee, Canon, Epson, Hewlett Packard (HP), Lexmark, IBM, Kodak, Olympus, Logitech, Dynalink, Mpio, Repotec, APC, Belkin, Benq, Avermedia, Asmart, Pixelview, TripleX, Xpertvision, Mitsubishi, D-Link, Linksys, lp morgan, and more.
Home Entertainment Products: Digital Still and Video Cameras and Accessories, Plasma Screens, DVD Players/Recorders, TVs, Projectors and Projection Screens, MP3 Players.
Home Security: Surveillance Cameras & Lenses, Cards, Cables & Connectors, DVR, Monitors and Complete Surveillance Systems

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